Questions about counseling

Marrow is in network with some plans and out of network with others. Hanan tells you which before your first session. Marrow does not bill Medicare or Medicaid.

A superbill is an itemized monthly receipt you can send to your plan to ask for reimbursement. It carries a diagnosis code, which your plan sees. Your plan decides what it pays.

If you pay without insurance, you have the right to receive a Good Faith Estimate of what your care will cost before you start. If a bill comes out $400 or more above the estimate, you can dispute it. The estimate is not a contract.

Your fee depends on the session and is given to you in writing before the first session. A limited number of reduced-fee spots are open. See how fees work.

Yes. Your plan's own rules decide what it covers, so check with it first if you are not sure.

The first session is 60 minutes. Hanan explains how she works and the limits of confidentiality, and you say what matters.

A regular session is 50 minutes. Most people meet weekly or every other week, and Hanan sets the pace with you.

Hanan is a Licensed Professional Counselor in Michigan. She can see you by video only if you are in Michigan when we meet.

Yes. Tell us your prayer times when you write, and appointments are set around them.

Call or text 988, any time, or call 911 in an emergency. Marrow does not monitor messages around the clock.

What you say is confidential, with limits the law sets, such as a risk of serious harm to you or someone else, or a report the law requires. Hanan explains these in the first session.

No. Marrow sees adults only. If you are looking for a clinician for a teen, Hanan can point you to places that do.

Please give 24 hours' notice to cancel or move a session. Hanan will talk through any late cancellation with you before there is a charge.